RESERVATIONS
With respect to the terms and payment of reserves for the companies of the tourist heading or others, the indicated thing will govern in the specific commercial agreement established with each one. In the absence of a specific agreement, these conditions shall apply.
All reservation requests must be sent in writing to the email reservation@degayotour.com and will be completed by sending the Reservation Form provided by the Reservations staff.
Any reservation request whose Reservation Form does not have all the information requested will be considered incomplete and therefore cannot be registered.
Any unconfirmed reservation will be discarded 72 hours after it was taken. Once discarded, your space may be taken by another reservation.
Any reservation is nominative and is made in the name of the applicant and is therefore non-transferable and indivisible.
In order to reserve room nights in high season, at least 2 continuous nights of lodging must be reserved.
To hire a single night in high season, the guests can do at the time of arriving at DEGAYO Chalet (walk-in), assuming the risk of not finding availability in the accommodation.
The payment of a reservation is made for all days and services contracted. In this way, if the passenger withdraws before or does not consume part of the services included, will not be entitled to be reimbursed for such items, whatever the cause that causes such a circumstance.
The DEGAYO Tour programs that have included logistics of entrance/exit to the Reserve are shared with other passengers and work only in the schedules and routes indicated in the informative of the program. If a passenger wants to take a logistics outside these schedules and routes, or not share the transfer with other passengers, then you must hire a private transfer service for an additional price.
DEGAYO is not responsible for delays or impediments in the departure / arrival of regular or private transfers caused by force majeure problems beyond our operation, such as strikes, road closures, delay or cancellation of navigation or flights, natural disasters, etc.. Any additional expenses incurred by passengers in transit to/from DEGAYO due to such circumstances shall be borne by the passenger.
Without prejudice to the foregoing, DEGAYO will make every effort to support passengers in such circumstances.
DEGAYO reserves the right to modify or remove parts of the itinerary of a program if necessary to ensure the welfare and protection of passengers and / or its staff.
The passenger, during his stay, is responsible for complying with the rules of internal operation of the accommodation where he is staying.
Credit Card:
In the Reservation Form, a valid credit card will be requested to guarantee the reservation, otherwise it will be considered as an unconfirmed reservation.
All reservations must be 100% paid for no later than 30 days before the start of the program. If the reservation was not paid before, 30 days before the start date of the program will be charged to the credit card left in guarantee, without prior authorization of the client, since he will leave it already authorized in the Reservation Form.
Cash:
In case the visitor does not have or does not want to pay his reservation with credit card, he must indicate it to the personnel of reserves to be guided on how to take the reservation. In this case the reservation can be paid through a 100% payment to DEGAYO current bank account. Cheques are not accepted.
DEGAYO Tour current banks account for transfers are:
1. Bank Syariah Indonesia: 4419640005 Mustafa Kamal Arriega
2. Paypal: XXXXXXXXXXXXXX
3. Others: XXXXXXXXXXXXXX
*The terms of payment, booking, changes and cancellations may vary in some promotions, informing the specific conditions only in force for that campaign.
CHANGES
With respect to changes in reserves:
If a change is requested at the program start date 30 or more days in advance, the change will not have an associated penalty.
When requesting the change less than 30 days from the selected date, the client will have to pay 20% as penalty.
Differentiated prices, conditions, check in and check out time
If the guests wish to check in early (early check-in):
Guests have the option of paying the amount corresponding to 30% of the daily rate of the room of that accommodation, with the normal check-in time is at 12:00 and check out time is at 14:00.
*Subject to availability
For day use rooms we offer a stay between 14:00 and 23:00, with the cost of 50% of the daily rate of the respective room.
Each room can only accommodate the number of passengers established in the internal regulations of the respective accommodation.
Pets of any kind are not accepted in the DEGAYO chalet.
Conditions for minors
Children: All accommodations and services pay the same adult rate.
Adolescents: All accommodations and services pay the same adult rate.
CANCELLATIONS
Non-refundable option
100% non-refundable policy for confirmed booking
Extenuating circumstances
For an emergency or natural disaster to disrupt the reservation, the guests are eligible for a refund due to extenuating circumstances. For example if the guests need to cancel because of the COVID-19 pandemic, learn about the options.
Any change or cancellation to a confirmed reservation should be sent to email: reservation@degayotour.com